Privacy Policy
Effective December 25, 2024
Venusmoon.in prioritises user privacy and security. Our Privacy Policy details the collection, use, sharing, and protection of your information, enabling confident engagement with our services.
In this policy, "Site" refers to the VenusMoon Education ("VenusMoon") website, accessible at https://www.venusmoon.in, including our mobile site. "Service" encompasses our online offerings:
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Online video lessons or online lessons in math, chemistry or chemical engineering
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Video conferencing-based tutoring sessions
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RamAI, personalised AI Tutor ("This is an AI application")
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Venus, support agent ("This is an AI application")
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Online self-paced programs
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My AI Lab
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My Class
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Educational games
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Online AI challenges
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Online groups or communities
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Posts, articles
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Referral program
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Video or text content shared on our website or social media
Throughout this document, "we," "us," and "our" denote VenusMoon. As a user of our Site or Service, you are addressed as "You."
By using our Site or Service, you agree to our Privacy Policy and Terms and Conditions, consenting to the collection, storage, use, and disclosure of your Personal Information as described. Please note, that we act as the controller of your personal information.
Section Links
1.0 The Basics
1.1 What Do We Collect?
1.1.1 Information Collection
We collect various types of information to enhance your experience on our site:
Checkout Page: We gather your email, first name, last name, phone number, learning level, learning needs, any documents you share, and billing address.
Account Details: We may collect information such as your birthdate, learning level (which is private), and social links provided in your account.
Payment Information: For recurring payments or easier transactions, we require your card details. These are stored securely, and we notify you regarding their storage.
Activity Log: If you visit our site, we may track information such as the pages you view, your time of visit, the duration of your stay, your location, the type of device you use, and your interactions with our email campaigns. We track your last login status, including active/inactive status, receipt of communications or emails, clicks on campaigns, and order history.
Purchases: We record the total number of purchases and monetary value, including products or services bought from our site. This includes both paid and unpaid transactions, before refunds, shipping, and fees.
Profile Privacy: Your profile may include information about chat messages, location, and the total amount spent.
Language and Creation Date: We store details related to language preferences and the date of account creation.
Billing and Subscription History: We maintain records of your billing history, order information, plan subscriptions, and lesson bookings for better service. You can opt in or out of emails and notifications via your account settings.
Order Details: Information related to your orders, bookings, and subscriptions, such as start and end dates, payment methods, and profile description, may be stored.
Form Submissions: If you submit forms on our site, we may keep your name, email, last name, phone number, address, social profile links, learning level, and priorities.
Blog Interactions: We may track views, likes, comments, and page interactions related to our blogs.
Non-Personal Data: To improve our service, we track browser data, such as referring URLs, browser type, device information, access time, and other non-personally identifiable data using cookies. Cookies are small text files with unique identifiers sent to your browser to collect non-personal data and manage user preferences. We may use third-party services like Google analytics to know how you interact with our site.
We may utilise software tools to track and collect session data, such as page response times, duration of visits to specific pages, interactions on those pages, and methods used to navigate away from them.
1.1.2. Cookies
Our site uses both persistent and session cookies:
Persistent Cookies: Remain on your computer after your session ends until you delete them.
Session Cookies: Expire when you close your browser.
Cookies help us keep the site secure, identify you, improve performance, and facilitate your login and user experience.
1.1.3. Children’s Privacy
Our site and services are not intended for individuals under the age of 16. We do not knowingly collect or solicit information from children under 16 or allow them to register. If we become aware that we have collected personal information from a child under 16 without parental consent, we will promptly delete such information. If you believe we have inadvertently collected such information, please contact us at aitutor@venusmoon.in to address the issue.
2.0 Data Collection and Others
2.1 Why Do We Collect?
We collect Personal and Non-Personal Information from you in order to enhance our Members' experiences and provide better Service to you. We will use your Personal Information, such as your name, email address, or phone number, to communicate with you. We may also use statistical data to improve our services and to ensure compliance with applicable laws and regulations.
2.2 How We Store, Process, Protect, Share, and Use?
2.2.1 Data Storage
The Wix.com platform is used to build and host our website. We provide the Service to you via the Site, which was created using the Wix.com platform. We are the Controller of your data, and Wix.com is in charge of Processing it on our behalf. Your data may be kept in WIX's data centers in the United States of America, Ireland, South Korea, Taiwan and Israel.
Wix.com's data storage, databases, and general Wix.com applications may securely store your data. Your information is kept on secure servers and is kept behind a firewall. The PCI-DSS requirements enable our store and its service providers to securely handle credit card data.
2.2.2 Sharing and Use of Personal Information
At VenusMoon, we prioritise your privacy and are committed to safeguarding your personal information. We do not share your personal information for marketing purposes with third parties without your explicit consent, except as outlined in this Privacy Policy.
We may exchange users' email addresses with service providers, such as Zoom, to facilitate communications, such as initiating meetings between you and VenusMoon. This exchange is essential for providing the services you request and ensuring smooth interactions.
Your personal information is generally used to enhance communication with you. This includes, but is not limited to, responding to inquiries, obtaining feedback, providing technical support, and informing you about promotional offers.
We may disclose personal information to third parties in the following circumstances:
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Legal Compliance: To comply with legal obligations or respond to valid legal processes and governmental requests.
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Enforcement: To enforce our Terms of Service, including investigating potential violations.
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Fraud and Security: To address issues related to fraud, security, or technical problems.
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Protection of Rights: To protect the rights, property, or safety of our users, the public, or VenusMoon, as described in the above points.
We are committed to handling your personal information responsibly and transparently. If you have any questions or concerns about how your data is used or shared, please contact us.
2.2.3 Use and Disclosure of Non-Personal Information
The primary purpose of collecting non-personal information is to improve our Service and enhance your experience as a Member. We also use non-personal information to track trends and analyse usage patterns on our Site. We may share this non-personal information with our partners, advertisers, and other third parties at our discretion, and this is not limited by the terms of this privacy policy.
In the event of a business transaction, such as a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of the transaction. You acknowledge and agree that such transfers are permitted under this Privacy Policy. Any entity that acquires our assets may continue to process your personal information in accordance with this policy.
Should our information practices change in the future, we will update the policy on our website. You will have the option to review and decide whether to continue participating under the new practices. We recommend visiting our Site regularly to stay informed about any changes and to understand how your information is used.
2.2.4 Data Protection
We put in place security measures to keep your information safe from unauthorised access. Your account password protects your account, and we urge you to take precautions to protect your personal information by not disclosing your password and logging out of your account after each use. We further safeguard your data against potential security breaches by implementing technological security measures such as encryption, firewalls, and secure socket layer technology. These safeguards, however, do not guarantee that your information will not be accessed, disclosed, altered, or destroyed if such firewalls and secure server software are breached. By using our Service, you acknowledge that you understand these risks and agree to accept them.
2.2.5 Data Use
At VenusMoon, we are committed to safeguarding your privacy. We collect data solely to enhance your experience and for review purposes. Any data collected via our APIs is retained for a maximum of 30 days and is then securely deleted. We do not use your data to train our AI applications or for purposes beyond those necessary to operate and improve our Service. Your privacy is our priority, and we ensure that your data is handled responsibly and only for the intended purposes.
3.0 Your Data Protection and Privacy Rights
3.1 Data Access and Deletion Requests
To manage your data, you can submit a request to:
Access a Copy of Your Data: Request a copy of the personal data we hold about you.
Permanently Delete Your Data: Request that we delete your personal data.
You can submit your request using any of the following methods:
Email: Send your request to aitutor@venusmoon.in.
Request Form: Complete this request form and submit it to us.
We will handle your request in accordance with GDPR, CCPA, and LGPD regulations.
3.2 Compliance with Data Protection Laws
California Consumer Privacy Act (CCPA): Under CCPA, California residents have the right to request access to their personal data, request deletion of their personal data, and opt out of the sale of their personal data. For more information or to make a CCPA-related request, please contact us.
General Data Protection Regulation (GDPR): Under GDPR, EU residents have rights including access to their data, correction of inaccurate data, and deletion of their data. You may also object to or restrict certain types of data processing. To exercise these rights, please contact us.
Lei Geral de Proteção de Dados (LGPD): Under LGPD, Brazilian residents have the right to access their personal data, request correction, deletion, or anonymisation of their data, and withdraw consent. For LGPD-related requests, please contact us.
Digital Personal Data Protection Act, 2023 (India): Under this act, Indian residents have the right to:
For requests related to the Digital Personal Data Protection Act, please contact us.
Access: Obtain a copy of their personal data.
Correction: Correct any inaccurate or incomplete data.
Deletion: Request deletion of their personal data, subject to certain exceptions.
Data Portability: Obtain and transfer personal data to another entity in a structured, commonly used format.
Consent Withdrawal: Withdraw consent at any time, affecting future processing but not affecting past processing.
3.3 GDPR Consent Mechanisms and Data Protection Rights
We are committed to protecting your data in line with GDPR. If you have any questions or concerns about how we process your data, or if you wish to exercise your data protection rights, please reach out to us as described above.
3.4 Data Breach Notification
In the event of a data breach, we will notify affected individuals and relevant authorities as required by applicable data protection laws, including GDPR, CCPA, and LGPD.
3.5 Additional Rights under Indian Law
Under the Digital Personal Data Protection Act, 2023, you also have the right to:
Grievance Redressal: Contact us for any grievances related to data processing.
Data Protection Impact Assessments: Request information on how we assess risks related to data processing activities.
4.0 Consent Log
4.1 What is a Consent Log?
A Consent Log is a record of users' choices regarding data collection and cookies, helping us comply with data protection regulations such as GDPR and CCPA. It logs whether users accept or decline cookies and data transfers through interactions with our consent banners or links.
4.2 Details We Record
Automatic Logging:Consent preferences are automatically logged through our Cookie Banner or “Do Not Sell Data” link.
Information Captured: Includes the user’s IP address, device details, and the date & time of consent.
Log Structure: Organised into columns representing various data collection types that users have either enabled or disabled.
4.3 Exclusions
Certain elements and applications on our site are not controlled by the Cookie Banner or “Do Not Sell Data” link. Therefore, these may not appear in the Consent Log: Social Tools: Such as Facebook Like, VK Share, Pinterest Button.
4.4 Third-Party Applications
We strive to ensure that all third-party integrations comply with applicable data protection standards.
5.0 Links to Other Websites and Applications
Our Service may include links to or compatibility with other websites or applications. Please note that we are not responsible for the privacy practices, content, or information on these external sites. This Privacy Policy solely applies to information collected by us through our Site and Service. Therefore, it does not extend to your use of any third-party website or application that you access via links provided on our Site or through our Service. We encourage you to review the privacy policies of any external websites or applications before using them.
6.0 Changes to the Privacy Policy
This Privacy Policy and our Terms and Conditions may be updated at any time, with or without notice. If we make significant changes to our Privacy Policy, we will notify you by sending an email to the primary email address associated with your account or by posting a clear notice on our website. Significant changes will become effective 30 days after such notification. Minor changes or clarifications will take effect immediately. To stay informed about any updates, please regularly check the Site and this privacy page.
7.0 Contact Us
Contact us if you have any questions about this Privacy Policy or the procedures used on this website. You can send us an email at aitutor@venusmoon.in.